Digital Reality Workbook

The practical diagnostic and planning workbook for service leaders navigating digital transformation.

From USD $19.99 (digital) / USD $24.99–$29.99 (print via Amazon)

The problem

Your organisation has invested significantly in digital transformation. But the dashboards multiplied while the service quality stagnated. Staff built workarounds around the new systems. Customers still have the same complaints, just through different channels.

This is the Digital Doom Loop — and it rarely announces itself.

What you get

• ✓9 sections, 18+ exercises covering digital reality, service capability, AI readiness, and the Doom Loop diagnostic
• ✓The Transformation Theatre Detector — a framework for naming what isn't working before the board does
• ✓The AI Implementation Red Flag Checklist and 5 Questions for Every AI Vendor
• ✓The Hidden Cost Calculator — quantify what poor service is actually costing
• ✓The 30-Day Action Plan — one concrete commitment per week
• ✓Companion to the Breaking the Digital Doom Loop arc on the Make The Most Of Today podcast

Who it's for

• →CEOs, COOs, and CIOs leading service-heavy organisations
• →Leaders who suspect their digital transformation has become transformation theatre
• →Executives preparing a board-level investment case for service excellence
• →Anyone who wants to ask better questions before approving the next AI vendor

Companion tool: The Executive AI Advisor PWA provides personalised AI guidance as you work through the workbook.